JW Inner Health – Customer Bill of Rights
Personal • Professional • Safe • Empowering
Thank you for choosing JW Inner Health. As an independently owned and operated mobile massage practice, I’m honored to be part of your self-care journey. My mission is to deliver every session with the highest standards of professionalism, safety, and respect.
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About Me
I’m Tadson Julien, the owner and licensed massage therapist behind JW Inner Health. As a solo practitioner, I take pride in offering personalized care in a safe, ethical, and welcoming environment—brought directly to you.
My Code of Ethics
As a licensed massage therapist, I commit to:
• Providing professional, therapeutic services only
• Maintaining appropriate boundaries at all times
• Respecting your confidentiality and privacy
• Never tolerating inappropriate behavior
• Continuing my education to better serve you
If you ever feel uncomfortable or something doesn’t feel right during or after your session, I encourage you to speak up. You can talk to me directly or contact me privately:
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Your Rights as a Client
You deserve to feel safe, heard, and supported. During your massage, you have the right to:
• Speak up about the pressure, technique, or comfort level
• Undress only to your comfort level—undergarments are always acceptable
• Be appropriately draped at all times
• Decline any technique or stop the session at any time
• Ask questions and expect respectful, honest answers
• Invite someone to be present (if that helps you feel more comfortable)
What You Can Expect
When you book a massage with JW Inner Health, you can expect:
• A professional, safe, and judgment-free experience
• A clean, sanitized setup with fresh linens and equipment
• Respect for your time, space, and personal boundaries
• Zero tolerance for any inappropriate conduct
• A focused session designed around your needs and wellness goals
Boundaries & Ethics
For your safety and mine, the following boundaries are always upheld:
• I do not massage or touch genitals, breasts, or gluteal areas without explicit consent, and always over the sheet
• Inner thigh work is limited and performed with clear communication and consent
• I will never engage in sexual or inappropriate conversation or conduct
• I will maintain proper draping throughout your session
• I will always behave with professionalism, integrity, and respect
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Your Role & Responsibilities
As my client, I ask that you:
• Be on time and prepared for your appointment
• Disclose any health conditions, injuries, or medications that may affect your massage
• Maintain respectful and appropriate behavior at all times
• Understand that I may end a session immediately if boundaries are crossed
My Commitment to You
JW Inner Health is committed to creating a relaxing and therapeutic environment where your health and peace of mind are the priority. You will always be treated with care, professionalism, and respect.
Mobile Massage Therapy Booking Policy Notification
Thank you for choosing us as your mobile massage and bodywork provider. To ensure a smooth and professional experience during your in-home sessions, we have established the following policies:
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Cancellation Policy
We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Cancellations made with less than 24 hours’ notice will be charged 20% of the scheduled service fee.
We understand emergencies and illnesses can happen unexpectedly. In such cases, cancellation fees may be waived at the therapist’s discretion if the situation is verifiable and reasonable (e.g., medical emergency, sudden illness, or severe weather).
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How to Cancel
• Call or text
• Email: [support@JWinnerhealth.com]
• Use the link in your booking confirmation (if applicable)
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Arrival & Setup Policy
As a mobile service, we arrive 10–15 minutes early to allow time for setup and ensure your session starts on time. Please ensure:
• A safe, quiet, and clean space is available with enough room for the massage table (approx. 6x10 feet).
• Any pets are secured to avoid interruptions.
• Clear instructions are provided in advance for entry, parking, or gate codes, if needed.
Late Start by Client
If the client is not prepared to begin at the scheduled appointment time, the session may be shortened in order to maintain the therapist’s schedule.
However, session length may remain unchanged at the therapist’s discretion, depending on availability and the number of appointments scheduled afterward.
Full payment is required regardless of any reduction in session time due to late start.
Massage Termination Policy
We offer only professional massage and bodywork for relaxation or therapeutic purposes. Any inappropriate behavior—including sexual remarks, harassment, disrespect, or signs of intoxication—will result in immediate termination of the session with no refund.
Draping & Privacy Policy
Clients will be properly draped at all times during the massage session. Only the area being worked on will be uncovered. The breast and genital areas will remain draped at all times and are never massaged.
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Thank you for your respect, trust, and cooperation. We look forward to providing you with a safe, relaxing, and healing experience.
Privacy Policy
Effective Date: [6/7/2025]
Business Name: JW Inner Health
Owner: Tadson Julien
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1. Introduction
JW Inner Health respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book a massage or interact with our services.
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2. Information We Collect
We may collect the following information:
• Personal details: Name, phone number, email address, and home address
• Health information: Medical history, current health status, injuries, allergies (only as relevant to your massage treatment)
• Payment information: If paying via card or mobile payment apps
• Booking details: Appointment history, session notes
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3. How We Use Your Information
We use your information to:
• Schedule and manage appointments
• Provide safe, customized massage therapy
• Send reminders, receipts, and updates
• Comply with legal and regulatory requirements
• Improve customer service and business operations
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4. Data Protection
We implement appropriate security measures to protect your data:
• Electronic records are stored securely
• Paper intake forms are kept confidential and locked (if used)
• Health information is only accessible by the therapist
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5. Sharing of Information
We do not sell or share your personal data with third parties, except:
• With your written consent
• If required by law (e.g., court order or legal investigation)
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6. Client Rights
You have the right to:
• Access the personal information we hold about you
• Correct inaccuracies in your data
• Request deletion of your data (unless legally required to keep it)
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7. Contact Us
If you have questions or concerns about your privacy:
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Cookie policy
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What is a cookie?
A cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to temporarily record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember arbitrary pieces of personal information that the user previously entered into form fields such as names, company names, email addresses, and phone numbers. (WIKIPEDIA)
How do I disable cookies?
Cookies are meant to improve the user experience, but some users prefer to set restrictions on the types of cookies that can be stored on their device. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. For instructions on how to see what cookies have been stored on your computer, and how to reject and delete them, please visit Add a little bit of body text.
